Business Value and It at Hefty Hardware

Topics: Management, Strategic management, Business model Pages: 7 (1982 words) Published: August 10, 2013

Business Value and IT at Hefty Hardware

Class ID - 100550

08/10/2013

Revanth Muppavarapu

Table of contents

1. Abstract…………………………………………………………………………………..3

2. Introduction……………………………………………………………………………....4

3. Effectiveness of IT/business partnership……………………………………………….4

4. Shortcomings of the business and IT…………………………………………………...5

4.1. Business shortcomings……………………………………………………...…......5

4.2. IT shortcomings………………………………………………...…………………6

5. Recommended plan for Savvy store program………………………………………….7

6. Conclusion………………………………………………………………………………..9

7. References……………………………………………………………………………….10

1. Abstract

Evolution in technology has necessitated the application of IT to improve business operations. Accessing information about the products of a company is important and this requires improving the customer experience. IT is a tool that has been used to improve the effectiveness with which customers conduct their shopping and purchase a particular company’s products. Innovation of service has been driven by ICT, which has provided new and innovative services for many years (Bouwman & Fielt, 2008). Innovation in technology is one of the strategic ways through which businesses improve their operations especially those which operate multiple stores. This paper seeks to analyze how business value has been delivered through the use of IT at Hefty Hardware.

2. Introduction

Hefty hardware’s intention to introduce a business strategy known as Savvy store is facing challenges. This has seen conflicting views between the IT professionals and the management of Hefty Hardware’s business operations. As a result initiating the project has been a big challenge. This is what the case study to be evaluated entails. The paper looks at the extent to which the partnership between Hefty Hardware’s business and IT has been effective. In addition the paper identifies shortcomings of both the business and IT. Finally the paper will create a plan as to how the business and IT can work to deliver successfully the Savvy store program through collaboration.

3. Effectiveness of IT/business partnership

Despite the challenges faced to initiate the said program, partnership between business and IT at Hefty Hardware has been effective in a number of ways. First of all it has shortened the time required to carry out one of the firm’s major activity that entails closing of books. Wright who is the CFO echoes his EA’s s sentiments that a newly introduced ERP system deserves praise because it has ensured that books can be closed at end of month within 24 hours (Smith & McKeen, 2012). The absence of IT in relation to this function before resulted into a lot of time being taken in the process of closing books. Wright reveals that before introduction of the new ERP system this process took several days (Smith & McKeen, 2012). Closure of books is an important part of coming up with company reports, which can be used as a basis through which business operations can be strategically improved.

Secondly, the partnership has improved management of data. A business needs to ensure that its data is safeguarded to avoid undesirable situations such as inability to update stock records. This is what Hefty Hardware has been able to achieve through its application of IT. According to Cheryl, the IT has prevented viruses and ensured that the systems are kept functioning (Smith & McKeen, 2012). This is an IT role that has given Hefty Hardware advantage over its competitors as far as date management is concerned. Cheryl reiterates that the business has not at any one point lost data like some of its competitors (Smith & McKeen, 2012). Looking at the sentiments echoed by both Cheryl and Wright, the retail marketing VP and CFO...
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