Business Structure and Design on Joe Coulombe's
Q1: Joe Coulombe’s Approach
Trader Joe's is an upscale specialty supermarket chain by Joe Coulombe, the very first step they took is very difficult as it is something that he had not done before. But Joe Coulombe led this organization to overcome this by his smart policies and approach through organization design. He has access to both inside and outside the company by adding new items to the supermarket to increase choices for customers to shop at Trader Joe's,the items that he brought were luxury items like California wines and gourmet foods.
Besides luxury items, there are items for customer’s daily consumption, such as bread, cheese, fruit and vegetables are now available as well. The supermarket products have helped customers increase the chain in high-end supermarket. Moreover, Joe Coulombe also focuses on the internal change by the division of the company for employees in each store, it's like a subsidiary of a group because it makes his supermarket much closer from sales staffs to management staffs. However, not being strictly control by a monitor for each sales staff, but instead Joe Coulombe has assigned the responsibility for their sales department and he wants them to make their own decisions and provide personal customer service towards their customers. Moreover, not only each store has its own monitoring system by their company, this will take a lot of time in the management and staff as each store's will be monitored. . The decentralization will enable companies to closely manage the work and customer service at each store and that would be the right policy in order to improve customer service as well as personal sales at the stores.
Joe Coulombe also pays great attention to the responsibility of every employees, he changes it, and in stark contrast with how to manage employees at other companies that he have allowed employees in each store to make their own decisions for personal customer service without the consent of the managers,
Trader Joe's is an upscale specialty supermarket chain by Joe Coulombe, the very first step they took is very difficult as it is something that he had not done before. But Joe Coulombe led this organization to overcome this by his smart policies and approach through organization design. He has access to both inside and outside the company by adding new items to the supermarket to increase choices for customers to shop at Trader Joe's,the items that he brought were luxury items like California wines and gourmet foods.
Besides luxury items, there are items for customer’s daily consumption, such as bread, cheese, fruit and vegetables are now available as well. The supermarket products have helped customers increase the chain in high-end supermarket. Moreover, Joe Coulombe also focuses on the internal change by the division of the company for employees in each store, it's like a subsidiary of a group because it makes his supermarket much closer from sales staffs to management staffs. However, not being strictly control by a monitor for each sales staff, but instead Joe Coulombe has assigned the responsibility for their sales department and he wants them to make their own decisions and provide personal customer service towards their customers. Moreover, not only each store has its own monitoring system by their company, this will take a lot of time in the management and staff as each store's will be monitored. . The decentralization will enable companies to closely manage the work and customer service at each store and that would be the right policy in order to improve customer service as well as personal sales at the stores.
Joe Coulombe also pays great attention to the responsibility of every employees, he changes it, and in stark contrast with how to manage employees at other companies that he have allowed employees in each store to make their own decisions for personal customer service without the consent of the managers,
References: http://3.bp.blogspot.com/_6FFGI9wm8ow/S7xOr2-J10I/AAAAAAAAB5w/aFbmRZSPO3g/s1600/nus_logo.jpg - NUS Logo http://www.traderjoes.com/index.asp Accessed on 10 June 2013 MARK MALLINGER, PHD and GERRY ROSSY, (2007, Volume 10 issue 2) http://gbr.pepperdine.edu/2010/08/the-trader-joes-experience/ Accessed on 10 June 2013 http://www.nus.edu.sg/uci/about/OrgStructure.htm - The NUS organization structure http://www.buzzle.com/articles/impact-of-technology-on-education.html - The impact of Technology on education http://www.forbes.com/sites/groupthink/2012/12/11/5-ways-technology-will-impact-higher-ed-in-2013/ - The impact of Technology on education