Business Process Simulation and Improvement Simulation
1. Technical Report
1.1. Objective of the Simulation
The purpose of this research is to analyze the SAMS financial institution’s probably increase in effectiveness and efficiency through implementation of an electronic document system. We make estimates about what changes to timing will occur from the proposed changes in the work process, and measure improvement in terms of customers cases served per week. Serving more customers per week increases the competitiveness and profitability of SAMS financial company.
1.2. Definitions and Abbreviations
NLC: No Liability Certificate: is a certificate given to the customer stating that the customer doesn’t have any due to the institution
NOC: No Objection Certificate: is a certificate given to the customer after release of final payments to the developer and given to the customer for collection of unit keys
CU: Customer Relationship Unit: The customer services unit submits the approval or rejection letter to the concerned relationship handling officer at the front desk in order to communicate the same to the respective customer.
OP: Operations unit: Executes banking related transactions
CR: Credit unit: Credit unit assesses the credit worthiness of the client and issues preliminary approvals/ final approvals
Mailing Unit: Mailing unit after receiving the documents from the concerned departments arranges for the dispatch to the next concerned department.
Document handing point: where customer collects documents from.
1.3. Description
1.3.1. Description of bank procedure
Our simulation runs for 5 working days. To model the flow of customers, we use a time dependent distribution from 8 am to 5 pm each day. Peak hours are from 10am to 2pm.
After monitoring customer traffic at a branch of SAMS, we came up with following data. On average, customer enters every 5 minutes and 50 customers enter per day. 35 customers enter in peak hours and 15 customers in normal hours.
In peak hours:
Since peak
1.1. Objective of the Simulation
The purpose of this research is to analyze the SAMS financial institution’s probably increase in effectiveness and efficiency through implementation of an electronic document system. We make estimates about what changes to timing will occur from the proposed changes in the work process, and measure improvement in terms of customers cases served per week. Serving more customers per week increases the competitiveness and profitability of SAMS financial company.
1.2. Definitions and Abbreviations
NLC: No Liability Certificate: is a certificate given to the customer stating that the customer doesn’t have any due to the institution
NOC: No Objection Certificate: is a certificate given to the customer after release of final payments to the developer and given to the customer for collection of unit keys
CU: Customer Relationship Unit: The customer services unit submits the approval or rejection letter to the concerned relationship handling officer at the front desk in order to communicate the same to the respective customer.
OP: Operations unit: Executes banking related transactions
CR: Credit unit: Credit unit assesses the credit worthiness of the client and issues preliminary approvals/ final approvals
Mailing Unit: Mailing unit after receiving the documents from the concerned departments arranges for the dispatch to the next concerned department.
Document handing point: where customer collects documents from.
1.3. Description
1.3.1. Description of bank procedure
Our simulation runs for 5 working days. To model the flow of customers, we use a time dependent distribution from 8 am to 5 pm each day. Peak hours are from 10am to 2pm.
After monitoring customer traffic at a branch of SAMS, we came up with following data. On average, customer enters every 5 minutes and 50 customers enter per day. 35 customers enter in peak hours and 15 customers in normal hours.
In peak hours:
Since peak