Business Process Reengineering

Topics: Business process reengineering, Process management, Business process Pages: 23 (6011 words) Published: February 23, 2013
BUSINESS PROCESS RE-ENGINEERING.

APRIL 2010.
BUSINESS PROCESS RE-ENGINEERING.

APRIL 2010.

Tutor: - Dr. Basil Dudin
MIDDLESEX UNIVERSITY, DUBAI
Tutor: - Dr. Basil Dudin
MIDDLESEX UNIVERSITY, DUBAI
BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS 

INDIVIDUAL ESSAY

By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk

BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS 

INDIVIDUAL ESSAY

By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk

TABLE OF CONTENTS| |
ESSAY OBJECTIVES| 3|
WHAT IS BUSINESS PROCESS RE-ENGINEERING| 4|
OVERVIEW OF CISCO| 5|
WHY RE-ENGINEER?| 6|
WHAT SHOULD BE RE-ENGINEERED| 7|
CHARACTERISTICS OF BPR| 8|
EXTRACTS FROM CISCO INTERVIEW| 9|
BPR NOT BEING SIMPLIFICATION (CISCO PROOF)| 10|
CISCO’S RE-ENGINEERING PROCESS| 11|
BENEFITS OF BPR TO CISCO| 12|
IT INVOLVED IN CISCO’S BPR| 13|
RECOMMENDATIONS FOR BPR| 14|
BPR METHODOLOGY| 15|
WHAT MAKES BPR FAIL?| 15|
SOLUTIONS| 16|
SUMMARY| 17|
CONCLUSION| 18|
RESEARCH METHODOLOGY| 19|
REFERENCES| 20|
BIBLIOGRAPHY| 22|

BUSINESS PROCESS RE-ENGINEERING.
ESSAY OBJECTIVES.
* Define BPR {Business Process Reengineering}.

* An overview of CISCO (case study Company).

* Why Re-engineer?

* What should be re-engineered?

* Characteristics of Business process re-engineering.

* Benefits of Business process re-engineering.

* Role of IT in business process re-engineering.

* Recommendations and methodology.

* Causes of business process re-engineering failures.

* Solutions.

WHAT IS BUSINESS PROCESS RE-ENGINEERING?
Business process re-engineering often called “business process re-design” basically involves analysing and designing the activities and workflow in and around an organisation. For proper understanding, business process re-engineering has to be broken down into its keywords which are BUSINESS PROCESS, PROCESS and RE-ENGINEERING. * Reengineering according to Hammer and Champy (1993) could be defined as the fundamental rethinking and remodelling of company activities (business processes) in order to accomplish remarkable improvement in significant, up to date process of performance, such as cost, value, service and swiftness. * A process according to Davenport (1993) could be defined as a particular structured or step-by-step approach for performing activities in respect to time and space, having a starting and ending point and having its inputs and outputs clearly defined and a structured approach for performing actions. BUSINESS PROCESS RE-ENGINEERING| PROCESS SIMPLIFICATION|

RADICAL TRANSFORMATION| INCREMENTAL CHANGE|
VISION LED| PROCESS LED|
CHANGE ATTITUDES AND BEHAVIOUR| ASSUME ATTITUDES AND BEHAVIOURS| DIRECTOR LED| MANAGEMENT LED|
LIMITED NUMBER OF INITIATIVES| VARIOUS SIMULTANEOUS PROJECTS| * A Business process could be defined as a collection of reasonably associated duties in which an organisations asset are utilised to make available results that are satisfying to the customers and in fulfilment of the organisations objectives. * These put together makes us understand that business process re-engineering is not all about ordinary change but a “dramatic change” that comprises of either a refurbishment of organisational activities, the existing management systems, the staff duties and rate of performance, salaries to encourage more output, quest for competitive edge and profitability from customer satisfaction.

* Business process re-engineering is not process simplification as most people term it to be. There is a big distinction as the table above shows.

Business process re-engineering is not and cannot be called “continuous improvement” as well because the “dramatic” change involved in business process re-engineering involves some...
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