Section 3 – Understand how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. Methods of communication
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
3. Describe at least two ways of actively listening.
Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. 2. Explain the purpose of taking on new challenges and being able to adapt to change at work. 3. Explain the purpose of treating others with honesty and consideration. Section 5 – Know how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. 2. Describe two different methods that you can use to plan your own work in a business environment. 3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach?
Section 6 – Understand the purpose of improving own performance in a business environment and how to do so 1. Explain the purpose of continuously improving your performance in a business environment. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience. 3. Briefly describe at least two different types of career pathways that may be available to you.
Section 7 – Understand the types of problems that may occur in...