Business Performance Measurement

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Business performance measurement

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity-based costing, and self-assessment techniques. This multi-disciplinary, international book draws together the key themes to provide an upto-date summary of the leading ideas in business performance measurement, theory, and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy, and organizational behavior. The book will appeal to graduate students, managers, and researchers interested in performance measurement, whatever their discipline. Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance and has been researching and teaching in the field of business performance measurement since the late 1980s. He was chair of the international academic conference on performance measurement in 1998, 2000 and 2002 and has authored over 100 books and articles on the subject, including Measuring Business Performance, The Economist Books, 1998. He has consulted to and worked with numerous organizations including 3M, Accenture, British Airways, DHL, KPMG and Rolls Royce Aerospace.

Business performance measurement
Theory and practice

Edited by

Andy Neely
Cranfield School of Management, UK

          The Pitt Building, Trumpington Street, Cambridge, United Kingdom    The Edinburgh Building, Cambridge CB2 2RU, UK 40 West 20th Street, New York, NY 10011-4211, USA 477 Williamstown Road, Port Melbourne, VIC 3207, Australia Ruiz de Alarcón 13, 28014 Madrid, Spain Dock House, The Waterfront, Cape Town 8001, South Africa... [continues]

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