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Business Management
Business &Management Proposal
Introduction
Backgrounds:
- Mountain West Health Plans Inc.-Health Insurance Company - Martin Quinn-Senior vice president -Evelyn Gustafson-director of customer services (retired) -Erik Rasmussen-new director of customer services

Outline different kinds of leadership styles
-Autocratic, Charismatic，Laissez Faire，transactional，transformational etc.
(Definition and performance)
The purpose of this report：
-Analysis and evaluate their leadership style and approach

Analysis
Evelyn Gustafson-director of customer services (retired) -Leadership style: People-Oriented/Relations-Oriented Leadership -non-unionized, care about female employee’s rights ,offset low pay, flexible timetable, offer training opportunities, and keep them up to date, warm and concern.

Results -Low productivity, slow efficiency, cost increased, time wasted on hold -brilliant training, good welfare system, turnover rate decreased

Erik Rasmussen-new director -Leadership style: Bureaucratic Leadership -more concentrate on work speed, software within auto work, efficient, not flexible, cut the training opportunity

Results: -High productivity, high efficiency, cost decreased, less time on hold -morale declined, turnover rate decreased, lack of working abilities for those subordinates.

Judgment Advantages: -Encouraging teamwork and collaborating（People-Oriented/Relations-Oriented Leadership） -Effective efficiency, product line become more clearly -low cost on training (Bureaucratic Leadership) etc.

Disadvantages：
-Leaders tends to be less effective，loss productivity（People-Oriented/Relations-Oriented Leadership）etc.
-cause resentment and undermine productivity.
(Bureaucratic Leadership) etc.
-Judge and evaluation: which kind of leadership is more suitable for their organization? Etc.
-Mixed leadership style,
-concentrate on employees and company benefits.

Recommendations
Leadership style


References: (Accessed at 2012/10/22 23:54) Available at:http://www.studymode.com/essays/Mountain-West-Health-Plans-Inc-876640.html http://www.mindtools.com/pages/article/newLDR_84.htm http://www.studymode.com/essays/Mountain-West-Heath-Plans-Inc-Critical-1094141.html Based on Gray Yuki, Leadership in organizations.4th ed. (Englewood Cliff: Prentice Hall) MILIDILI Pahaerding 2112194
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