- Mountain West Health Plans Inc.-Health Insurance Company
- Martin Quinn-Senior vice president
-Evelyn Gustafson-director of customer services (retired)
-Erik Rasmussen-new director of customer services
Outline different kinds of leadership styles
-Autocratic, Charismatic，Laissez Faire，transactional，transformational etc. (Definition and performance)
The purpose of this report：
-Analysis and evaluate their leadership style and approach
Evelyn Gustafson-director of customer services (retired)
-Leadership style: People-Oriented/Relations-Oriented Leadership -non-unionized, care about female employee’s rights ,offset low pay, flexible timetable, offer training opportunities, and keep them up to date, warm and concern.
-Low productivity, slow efficiency, cost increased, time wasted on hold -brilliant training, good welfare system, turnover rate decreased
Erik Rasmussen-new director
-Leadership style: Bureaucratic Leadership
-more concentrate on work speed, software within auto work, efficient, not flexible, cut the training opportunity
-High productivity, high efficiency, cost decreased, less time on hold -morale declined, turnover rate decreased, lack of working abilities for those subordinates.
-Encouraging teamwork and collaborating（People-Oriented/Relations-Oriented Leadership） -Effective efficiency, product line become more clearly
-low cost on training (Bureaucratic Leadership) etc.
-Leaders tends to be less effective，loss productivity（People-Oriented/Relations-Oriented Leadership）etc. -cause resentment and undermine productivity.
(Bureaucratic Leadership) etc.
-Judge and evaluation: which kind of leadership is more suitable for their organization? Etc. -Mixed leadership style,
-concentrate on employees and company benefits.
Leadership style should/should...