Final Paper Case Study 11
In the Final Paper (Case Study) it speaks to the following case and circumstances. Knarles and Barkley are father and son respectively. Barkley is seventeen years old. They operate a facilities maintenance company that regularly does business in the District of Columbia, Maryland and Virginia. The company is based in Maryland. They have a number of contracts with building owners where they have agreed to provide building maintenance to both residential and commercial buildings within the three jurisdictions already mentioned. They receive a monthly payment of $2,000 to $4,000 depending upon the size of the building. They bill the owners for any equipment of a substantial nature that has to be replaced. Because of Knarles long-term relationships with building owners, these contracts that were once in writing are generally renewed without a new written agreement. Often Knarles and Barkley will replace outdated and broken equipment such as water heaters and boilers that are part of a building's heating system. Further, as part of maintenance they regularly wash windows, remove snow and do touch-up painting as required. Knarles and Barkley have four full-time employees. One of the employees is a licensed plumber in the District of Columbia. His yearly license renewal is paid by the firm as part of an employment agreement that was negotiated four years ago. That agreement was in writing and was for a period of two years. It was the second such agreement entered into between said employee and Knarles and Barkley. The license, through inadvertence on the part of Barkley, was not renewed this year. In the past Knarles had taken care of this, but he had assigned this duty to his son so he might gain experience in what was involved in the license renewal process. While Knarles is away in Hawaii at a “green facilities maintenance trade show,” Barkley is
approached by a building owner, Ian Chetum, in northern Virginia who has heard of their excellent reputation. Barkley sends Chetum a standard agreement signed by Barkley. Chetum signs it and returns it to Barkley with a check for the first month. Chetum has an immediate need for the services of Knarles and Barkley as it is the middle of February and his building is without heat. Barkley sends the plumber and another worker to Chetum’s building. While inspecting the non-operating boiler at Chetum’s building, the plumber notices that the boiler is one that has been recalled by the manufacturer, Housewarm, because of a defect that does not allow all the carbon monoxide produced by the boiler to vent properly. This boiler was purchased by Chetum at a salvage yard and replaced another non-operating boiler. Further, the boiler has been improperly installed, according to the plumber. The plumber notifies Barkley of the problems with the boiler and Barkley immediately notifies Chetum. Chetum tells Barkley that he does not want to purchase a new boiler. He asks if the existing boiler can be fixed to get through the winter months. Barkley calls his plumber who is still at the Chetum site and asks the plumber about a quick fix for the winter. The plumber tells Barkley he would not recommend the quick fix for the winter as this boiler is defective and has been recalled. He also tells Barkley: “You’re the boss and I can get it to work if you really want me to.” Barkley replies: “I don’t want you to fix it, the client does. He is the customer and this business has been built on customer service.” Barkley calls Chetum again and relays what his man on the site has said. Chetum replies: “Fix It.” Knarles returns from his conference shortly after the fix on the boiler has taken place. He reads in the Washington Post on the first morning after his return that a number of residents in a
building in northern Virginia had become sickened and admitted to the hospital for observation. It appeared that they were suffering from the effects of exposure to carbon monoxide....
Please join StudyMode to read the full document