Business Information System

Topics: Customer service, Customer, Tracking system Pages: 3 (721 words) Published: November 7, 2012
Inputs, processing, and outputs are the three activities for the UPS’s package tracking system. The inputs include package information, customer signature, pickup, delivery, time-card data, current location, and billing and customer clearance documentation. Processing is transmitting the data to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria. The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management. (UPS Assignment, 2011)

The three dimensions of UPS tracking system are organizational, management and technology. In the organizational dimension contains procedures for tracking packages and managing inventory as well as providing package reports and information for UPS customers and customer service representatives. UPS drivers are trained to use the package tracking system in order to work efficiently and effectively. (Kenneth C. Laudon, Jane P. Laudon, 2002) Besides that, in the management dimension is where the management monitors service levels and costs. The management is also responsible to expand the product and services while ensuring low cost. With that, the management uses automation to increase the ease of sending a package via UPS and of checking its delivery status. Through this, UPS will increase its sales revenues as well as to reduce its delivery cost. (Kenneth C. Laudon, Jane P. Laudon, 2002) The technology dimension contains handheld computers, DIAD, bar-code scanners, wired and wireless communications networks, desktop computers, UPS’s central computer, storage technology for the package delivery data, UPS in-house package tracking software, and software to access the World Wide Web....
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