Business Etiquette and Protocol
Business Etiquette and Protocol
Doing Business in a Global Forum
1
Goals
•
•
•
•
Review elements of business etiquette
Provide up-to-date information
Provide guidelines for business decorum
Provide information on cultures and countries 2
Business Etiquette and Protocol –
Why?
• Must be aware of more rules of behavior than you expect to encounter in most social situations. • Need to be aware of the behavior that is expected in the world of work.
• It is how you play the game.
3
Common Business Faux-pas
•
•
•
•
•
Expressing negative attitudes
Wearing inappropriate clothing
Failing to make proper introductions
Disregarding workplace courtesies
Taking messages carelessly
4
Business Etiquette and Protocol
Suit up for Success
5
Dress for Success
• Enhance your personal brand and overall package • Gets your foot in the door
• Look the part - prepared and promotable
• Invest in a few good suits
• Grooming
• Think CONSERVATIVE
6
Business Etiquette and Protocol
Introductions
7
Greetings & Introductions
• Nametags – right side
• When making introductions, the old adage of introducing the woman to the man is no longer valid. • Introduce the more prominent to the less prominent
• Stand for introductions
8
Greetings & Introductions
• Include something of interest that would start a conversation if the situation permits.
• When you have been introduced, use the person’s name three times.
• Ask to have the name repeated if it was not clear. • Be honest! Say if you do not remember their name. Offer your name first.
9
The Proper Handshake
•
•
•
•
•
•
Involves eye contact
Is firm and painless
Lasts three seconds
Takes only 2 or 3 pumps
Starts and stops crisply
Does not continue through the entire introduction
Handshake Etiquette Tips
Handshake Dos and Don’ts
10
Hugs and Kisses
• Hugs or kisses are inappropriate in any business environment.
• Touching others in the workplace, of the same gender or not, is impolite. 11
What about Doors?
• If you reach
Doing Business in a Global Forum
1
Goals
•
•
•
•
Review elements of business etiquette
Provide up-to-date information
Provide guidelines for business decorum
Provide information on cultures and countries 2
Business Etiquette and Protocol –
Why?
• Must be aware of more rules of behavior than you expect to encounter in most social situations. • Need to be aware of the behavior that is expected in the world of work.
• It is how you play the game.
3
Common Business Faux-pas
•
•
•
•
•
Expressing negative attitudes
Wearing inappropriate clothing
Failing to make proper introductions
Disregarding workplace courtesies
Taking messages carelessly
4
Business Etiquette and Protocol
Suit up for Success
5
Dress for Success
• Enhance your personal brand and overall package • Gets your foot in the door
• Look the part - prepared and promotable
• Invest in a few good suits
• Grooming
• Think CONSERVATIVE
6
Business Etiquette and Protocol
Introductions
7
Greetings & Introductions
• Nametags – right side
• When making introductions, the old adage of introducing the woman to the man is no longer valid. • Introduce the more prominent to the less prominent
• Stand for introductions
8
Greetings & Introductions
• Include something of interest that would start a conversation if the situation permits.
• When you have been introduced, use the person’s name three times.
• Ask to have the name repeated if it was not clear. • Be honest! Say if you do not remember their name. Offer your name first.
9
The Proper Handshake
•
•
•
•
•
•
Involves eye contact
Is firm and painless
Lasts three seconds
Takes only 2 or 3 pumps
Starts and stops crisply
Does not continue through the entire introduction
Handshake Etiquette Tips
Handshake Dos and Don’ts
10
Hugs and Kisses
• Hugs or kisses are inappropriate in any business environment.
• Touching others in the workplace, of the same gender or not, is impolite. 11
What about Doors?
• If you reach
References: • Etiquette Dinner. 2011. https://stmartin.edu/careercenter/resources/etique ttedinnerpresentation.pdf • http://www.wbjournal.com/news50854.html Individual Development Program © 2008, Used with Permission, under License. Updated February 2012. 44