Business Ethics – Assignment 1
1. The Sales Rep. A sales representative for a struggling computer supply firm has a chance to close a multimillion-dollar deal for an office system to be installed over a two-year period. The machines for the first delivery are in the company’s warehouse, but the remainder would have to be ordered from the manufacturer. Because the manufacturer is having difficulty meeting the heavy demand for the popular model, the sales representative is not sure that the subsequent deliveries can be made on time. Any delay in converting to the new system would be costly to the customer; however, the blame could be placed on the manufacturer. Should the sales representative close the deal without advising the customer about the problem? - As a sales representative working for a firm, the success or failure of a deal is partly due to the sale representative. Though it is his/her job to make sure that they agree to more deals, at the same time the clients have to be well informed of every detail of the deal. It is ethical to inform the client properly and not to leave any piece of information out – the truth is better than a false claim. However, this might cause the sales representative to lose the deal, in which the company would in turn suffer as well. However, if he/she didn’t inform the client, the deal would have probably taken place. The chances of a delay are relatively high considering it says above that the manufacturer has trouble meeting the heavy demands. After closing the deal, the customer would expect everything to be delivered on time, obviously unaware of the problems with the manufacturer. It would anger the client if there was any delay and the risk of legal actions against the firms would increase. In my opinion, being ethical and informing the customer is important in more ways than one. It not only creates goodwill towards the company and its representatives, but also helps in creating a long-standing relationship with the...
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