As a customer of Public Bank, the added value that I found is they are offering variety types of deposit and loan service at every branches and I can also apply through online which make me feel convenience. Besides, they have varied range of insurance plans which are underwritten by ING Insurance Bhd to cater for my protection needs. Moreover, bill payment services that enable me to pay bills to a wide range of corporations. They have promotion; products and services highlight for the credit and debit card members which ensure me to save a lot on some expenses. The purpose of Public Bank is to sustain the position of being the most efficient, profitable and respected premier financial institution in Malaysia. Public Bank Group had already subscribed to the notion of conducting its business in an ethically, socially and environmentally manner by creating innovative in development of new banking products and services. In my opinion, even they have performed well but still cannot satisfy the entire stakeholder so they should solve the conflict interest between stakeholder in order to make them happy and encourage them to invest in the company and generate higher stock market valuations.
Coursework 1, task 2- concepts and expectation
I had chosen the third statement which is the Johnson Bank says: “We’ll treat you like family”. In 1954, Sam Johnson has joined SC Johnson as president assistant and under his leadership, the business builds a global reputation as a champion of social responsibility, employee happiness and consumer loyalty. In 1970, he found that traditional transaction service is not suitable and he founded an idea as to treat customer like family by building meaningful and long-term relationship with them. This idea is running everyday as they provide each customer an incomparable level of personalized service and trustworthy financial solution. According to my research, I would like to work there because I found that they are not only...