September, 4, 2010
Business Communication Trends Paper
Business communication is a tool necessary to accomplish organizational objectives. Given recent advancements in technology and globalization of services, communication skills remain one of the most highly sought-after skills employers look for in job candidates. In this paper I will examine the role business communication plays in the Texas Health and Human Services Commissions day-to-day activity, how it helps manage my daily work activities, and the trends in communication I notice within my organization. The role business communication plays in my day-to-day activities at work
Communication, which is defined by Merriam-Webster’s dictionary as, “a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior” (Merriam-Webster Dictionary, 2010). This definition gives individuals a standard process in which communication can be conducted. Communication in my organization is vital for success in every aspect of the job. I am a Social Worker for programs such as Food Stamps, Medicaid, and cash assistance in the state of Texas. My communication skills are used through written, verbal, and nonverbal communication. Communication can occur between internal and external facets of the organization that require clear and consistent communication methods. My ability to communicate to clients or, “external facets” applying for assistance must demonstrate an understanding of the program policies related to the program the client is applying for. Possessing communication skills is necessary to properly dissemination the rules and regulations related to the programs which enhances client understanding. I deal with a plethora of individuals differing in socioeconomic backgrounds and education levels. My communication methods must match the individual I interview or the client may not understand the program....