University Of Phoenix
Introduction to Business Communication
Business Communication is a tool that allows you to improve the performance of your employees, performance of teams within the company. It also allows you to improve the performance of the entire organization, with the common goal helping company to fulfill it’s mission. (http://www.skills2lead.com/definition-of -business-communication.html). Business Communication plays a major role in my daily activities at work. I work for a cellular phone company and in this business things change daily. We constantly have to come with ways to rely this information effectively to the agents on the floor. For example we have a section called new and changed, the agents are supposed to read this everyday. This section tells them about the latest updates or about any changes that have been made. For some reason the agents were not reading this everyday like they should so that made the company think what can we do to make the agents read the material? The company decided to do simulations that the agents had to interact with, which kept their attention, and the at the end there were questions that had to be answered about the reading, and you have to score a 80% or better to pass. By communicating with my agents, and fellow managers I am able to keep my daily work activities organized. This way I stay organized is by putting everything on my calendar such as lunch, meetings, etc…. For example when i go to lunch I send out an email to everyone in the office letting know I am gone and when I return, this lets the make the other managers aware of how many of them are left on the floor, and if we are short or not usually if another manager is gone I will hold off on lunch until they get back to ensure there is enough coverage of the floor. By communicating this helps me to let everyone know when I am available and when I am not. If I did not communicate it would make things very difficult this...
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