Business Communication Trends

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Business Communication Trends
Allen Kerr
Communications 285
January 31, 2011
Melanie Behunin

Business Communication Trends
Over the past 15 years communication technologies have made significant strides to make communication faster, easier, and more cost effective. Being on the frontlines of the computer industry I had the chance to witness how significantly the impact has been on my day-to-day business life, along with making companies more efficient at communicating to staff and customers.

The biggest change to communication has been the Internet. With the introduction of websites, blog, e-mail, and social media outlets nothing seems to be more than a click away. I work for a company that has spent a large amount time and money investing in communication technologies. With USANA operating in 14 countries leverage quick form of global communications is a must to save time and money. Over the past five years USANA has implemented video conferencing, corporate Wiki pages or intranets, blackberry’s, formal document management systems, unified messaging, and voice over IP phone systems.

Business Impact
The biggest impact to our business has been video conferencing, voice over IP phone systems, and the e-commerce of the Internet. The video conferencing and IP phone systems have saved the company over $100,000 in the last two years and also increased productivity of the employees. The video conferencing has taken away the need for our vice presidents to travel saving on average $10,000 a trip and also made it easier for them to schedule face-to-face meeting without the delay and wasted time for travel. Implementing the VOIP phone system has saved the company $50,000 a year in international long distance and also made it easier for employees to hold conference calls with people in different regions....
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