University Of Phoenix
COM/285- Business Communication
July 16, 2009
Business Communication Trends
Business depends on communication. Both business and business communication are changing. Ten trends in business, government, and nonprofit organizations affect business and administrative communication: Technology changes, including information overload and data security versus privacy; a focus on quality and customers’ needs; entrepreneurship; teamwork; diversity; globalization and outsourcing; legal and ethical concerns; balancing work and family; job flexibility; and the rapid rate of change (Locker & Kienzler, 2008). In a professional setting, everything you do involves communication. Good business communication is about sharing information in ways that are useful to your co-workers, business partners, and clients. Currently I am employed with an HVAC manufacturing company, working in the customer service department. The role of business communication in my day to day activity involves communication flow between managers, subordinates and clients. It involves verbal communication with clients by phone conversations, e-mail messages, and letters. To provide outstanding customer service, you must have good listening skills. Listening skills is the first point of contact we have with our clients. So it is imperative that we understand the purpose of the call so that we to help resolve the problem that has incurred with our product and provide the best customer service. Responding to clients in a timely manner via e-mail, a returned phone call or letter help me manage my daily work activities. These activities allow me to provide excellent customer service. Both business and business communication are changing. Ten trends in business, government, and nonprofit organizations affect business and administrative communication: Technology changes, including...