Business Communication

Life is changing faster than can be envisaged. Technology is changing the way one lives and works every day. Offices are going paperless and ‘green’ and the distances

are getting lesser with each passing second. Time zone differences do not stand in the way of being productive in any work environment. Cultures are coming together

and people of varied color, creed and race are part of one large workforce.

In this environment, communicating in an effective, yet proper manner following business decorum becomes extremely important. Earlier, business communication was about

sending memos, writing business letters and so on. With technological changes, contemporary business communication is much more than that. Now, workforces interact via

Emails, Teleconferencing and Videoconferencing. It becomes imperative for everyone to know how to communicate with their peers in the industry they work in, to follow

current standards of business communication.

Principles of Business communication

Any business communication should follow some basic principles: composition, organization, wording, tone, persuasion and basic ones of punctuation, grammar,

abbreviation, capitalization, and spelling.

Email as mode of business communication
Now with Emails replacing all paper memos, minutes of meetings and all other official communication, it is essential that the senders know how to follow the trends and

adhere to principles at the same time. According to Scot Ober, in Email communication format and content both should be carefully examined before hitting the send

button.

Keeping in mind the cross cultures and hierarchies addressed, especially in a vast industry like IT or aviation, the recipients must be carefully chosen. Rather than

copying an entire crowd, indirectly involved in the process or task (of scheduling flights for the airline for the holiday season for example or assigned to a

particular software development project),... [continues]

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