1. Read the case and attempt the following: . Write a note explaining why you have chosen a particular approach to write the business letter? . Write the letter that has been asked in the case by following all the norms of writing business letters. 2. Read the letter given to you and attempt the following: . Explain which of the 7Cs have been violated in the letter. Give examples from the letter to illustrate your points. . Rewrite the given letter by implementing the relevant 7 Cs.
You can make a few assumptions while attempting the questions, but do not go too much outside the case. Total marks are ten (five marks for each question) Each group will make one submission consisting of answers to question 1 & 2.
Refusing a claim from an lntemational Customer You are the owner of a small but exclusive leather boutique located on fifth Avenue in New York City. You have just received a letter from Monsieur Jean LeFevre of Cherbourg, France, asking for a replacement of an expensive leather valise or his money back. Included with the letter is a package containing the valise. According to the letter, the valise was damaged on the night from New York to Paris. The fine leather was scratched across the front; the leather was not torn through, but the mark was ugly and discolored. According to M. LeFevre, the valise was damaged because the leather had not been properly conditioned during production. Because of the high cost ($450), be wants a refund or a replacement. You have examined the-valise and determined that it was properly conditioned during production and that the scratch was made by a hard metal object. You cannot know for sure that the damage was done by luggage handlers, but it is possible. The scratch could be repaired by reconditioning the leather, but you do not want to do this without M. LeFevre's permission. Write a letter to M. LeFevre turning down his request for a refund or a...