business communication

Topics: Management, Multiple choice, Question Pages: 5 (496 words) Published: January 20, 2014
Examination Paper of Business Communication

IIBM Institute of Business Management
Examination Paper
Subject Code-B109

MM.100

Business Communication
Section A: Objective Type (10 marks)





This section consists of Multiple choice questions
Answer all the questions.
Each question carries 1 mark.

Multiple Choices:
1. ___________is an essential function of business organization: a. Information
b. Communication
c. Power
d. None of the above
2. Physiological barriers of listening are:
a. Hearing impairment
b. Physical conditions
c. Prejudices
d. All of the above
3. Which presentation tends to make you speak more quickly than usual? a. Electoral
b. Oral
c. Both „a‟ and „b‟
d. None of the above
4.

What is the main function of business communication?
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard

5. The responsibilities of the office manager in a firm that produces electronic spares is: a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming mail and responding some
d. All of the above
6. Labov Storytelling Model based on:
a. Communication through speech
b. Language learning
c. `Group discussion
d. None of the above
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IIBM Institute of Business Management

Examination Paper of Business Communication
7. Diagonal communication is basically the:
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
8. How to make oral communication effective?
a. By clarity
b. By brevity
c. By right words
d. All of the above
9. Direct eye contact of more than 10 seconds can create:
a. Discomfort and anxiety
b. Emotional relationship between listeners and speakers
c. Excitement
d. None of the above
10. Encoding means:
a. Transmission
b. Perception
c. Ideation
d. None of the above

END OF SECTION A

Section B: Short Questions (20 marks)




This section consists of Short Questions.
Answer all the questions.
Each question carries 5 marks.

1. Define “communication”. How can you classify communication? 2. Describe the role of communication in three managerial roles defined by Henry Mintsberg. 3. Differentiate between good listeners and bad listeners.

4. What are the different types of business reports?

END OF SECTION B

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IIBM Institute of Business Management

Examination Paper of Business Communication
Section C: Long Questions (30 marks)





This section consists of Long Questions.
Attempt all questions.
Each question carries 15 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).

1. Define informal or grapevine communication. What are the advantages and disadvantages of grapevine communication?
2. Define 7 Cs of effective communication. How communication can be made effective?

END OF SECTION C

Section D: Very Long Questions (40 marks)





This section consists of very long questions.
Answer all the questions.
Each question carries 20 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).

1. What is meant by communication barriers? How and why do they occur? What can be done to overcome the barriers of communication?
2. What do you understand by non verbal communication? How would you classify the non verbal communication?

END OF SECTION D

S-2-100513
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IIBM Institute of Business Management

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