Business Communication

1 There is always a lot of __to attend to on a Monday morning.
2 Please leave a message on the answer phone if you need to contact us _ office hours.
3 The annual general meeting was __in the conference centre.
A conducted B provided C run D held
5 Make sure that the addressee’s job__ is correct.
6 A well laid out letter always gives a good __.
7 If you are __in attending, please let me know as soon as possible.
8 You must __your application by the end of the week.
9 There has been a __agreement to supply Texmills with our products and services.
10 Managers should __staff to maintain the no-smoking policy throughout the building.
New International Business English
1 Mrs Perez is writing to__ the arrangements she made with you.
3 I’ll put you__ to the Sales Department.
4 Oh, dear. I think I’ve __the wrong number.
5 I’m __Miss Johnson’s in a meeting.
6 No. This is the Finance Department. I’ll check the __number.
7 There are no public phones in here but there is a phone __in Market Street.
9 Don’t make jokes on the phone as you may be __.
10 You should always speak__ to customers .
New International Business English
1 We are happy to replace the goods free of charge.
2 All the cars in this particular range were recalled because of a design .
3 The customer complained that the assistant he spoke to had been most .
4 There was a in the order at the factory and the wrong package was sent.
5 The delay in despatch was due to circumstances our control.
6 There was a serious staff at the time so several shipments were held up.
7 The complaint about the cost of the item was soon out.
8 As we were entirely responsible for the confusion your account has been with the
full amount.
9 The poor quality of the products was on inadequate supervision of the workforce.
10 The customer demanded a when he discovered the equipment was missing.
New International Business English
1 You need to... [continues]

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