Business Communication

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The sender: I think the sender is both Lomax and Tim because Lomax sent his cooperation willingness to Tim and Susie. In a sense, Tim is also a sender as he is the person transmitting his agreement of joint venture to Susie and Clarie. 1.b

The receiver: To Lomax, all staffs in Brook&Company are receivers because they received messages from Lomax. To Tim, Susie and Claire are receivers because Tim expressed his join willingness to them. However, the participants are usually senders and receivers at the same time. 1.c

The channel of communication means the route through communication take place. In this situation, the channel of communication between Lomax and Brook was by conference call as it’s by talking among Tim, Susie and Claire. 1.d

The context includes time, place and socio-psychological factors. The communication was taking place when Brook&Company faced with a dilemma in finance and Lomax expected to invest in Brook and cooperate with them. Both of these two companies wanted to expand their business in the USA. However, one of the Brook’s owner—Susie, who owned the half equity of Brook&Company, was not convinced to join the joint programme due to her worries about losing the control and reputation of her company. 1.e

Anything that interferes with effective communication called barriers or noise. The barriers can be physical, such as background noise or a technical breakdown. It can be physiological, such as learning or comprehension difficulties or being tired. Also, it can be psychological, such as attitudes of the sender and receiver. In the context,the physical barriers are distance.I think the distance between Brook and Lomax interfere with their immediate and effective communication. It’s better for them to have a face to face discussing rather than conference call. In addition, Tim losing his temper in his conversation with Susie is unuseful to promote agreement between them, it’s physiological barrier. At last, Susie’s over-worries about losing her control of her company are the psychological barriers in the communication.

I think one is interactional theory and another one is integrated or ‘shared meaning’ theory. Both of these two theories would help meet the communication requirements in today’s ever changing environment. The interactional theory looks at the process of communication, or the transmission of information or message between people. If there is no reply, no feedback, no interaction, the communication would be incomplete. It’s a two-way process to communicate with others. An integrated or shared meaning theory includes the process of constructing meaning and the outcome,shared meaning. In the communication, we should discover the common concepts or ‘common words’ with others, then build good relationship with them. From the original shared meaning, we can expand our common views, narrow differences and achieve effective communications. 2.2

The similarities between these two theories are the similar elements. They both includes sender, receiver, encoding, decoding, message, channel, context, perception, purpose and interference. The differences are interactional theory aims at sending and feedback, the process of interaction. An integrated theory aims at discovering the same values among participants and collaborate to construct shared meaning to achieve effective communication. 2.3

A model presents a theory in visual form and simplifies a theory. It can aid our thinking about a concept or idea. Also, it shows the major elements in a process and the relationship of these elements to each other. The differences of a model to a theory are, theories are just definitions to explain information or behaviour by words.It has no charts, graphs or diagrams. It’s not visual compared with a model.

A stereotype is a fixed or conventional notion or conception, as of a person, group, idea,etc., held by a number of people, and allowing for no individuality or critical judgement....
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