Business comm
MajorAS
Task 2:
Keeping the company safe from complaints through a set of guidelines and procedures:
When it comes to complaint handling, all employees have a set of procedures they are bound to, that is if they want to set out a good way of handling such situations. These procedures involve finding the source of the problem and then going through a series of procedures and methods in order to solve this problem.
Other than solving problems, they can also be avoided through a few guidelines that employees could do on a day today basis at their work place. This involves;
Employees must ensure that they keep close to their customers and respond to all customer complaints. They must keep in mind that their aim is to achieve the highest possible ratings.
Employees must keep a constant communication with their customers just in case they need further information with regards to the company or whether they have a complaint that needs solving. Complaints are the first measured items to be taken care of and Playmobil aim to get no complaints with regards to safety, as it is a critical thing to complain about and may result in losing a lot of customers.
Employees must also solve ways in avoiding complaints on parts being missing and defective. If a part is missing or defective then the product is useless, so this is crucial to keep an eye on. This could be done by issuing more than one part per piece.
With such an organised structure of handling complaints, Playmobil could remain safe and would not be left to bad word of mouth due to complaint as with this method of solving and avoiding a complaint can’t go far. Playmobil must first follow the set of guidelines in order to avoid any unwanted complaints. If a complaint does arise to the company the Playmobil team must then follow the set of procedures in order to locate this problem and use every method they have to solve it.
Task 7:
When a company is known to have operational issues, it means that that
Task 2:
Keeping the company safe from complaints through a set of guidelines and procedures:
When it comes to complaint handling, all employees have a set of procedures they are bound to, that is if they want to set out a good way of handling such situations. These procedures involve finding the source of the problem and then going through a series of procedures and methods in order to solve this problem.
Other than solving problems, they can also be avoided through a few guidelines that employees could do on a day today basis at their work place. This involves;
Employees must ensure that they keep close to their customers and respond to all customer complaints. They must keep in mind that their aim is to achieve the highest possible ratings.
Employees must keep a constant communication with their customers just in case they need further information with regards to the company or whether they have a complaint that needs solving. Complaints are the first measured items to be taken care of and Playmobil aim to get no complaints with regards to safety, as it is a critical thing to complain about and may result in losing a lot of customers.
Employees must also solve ways in avoiding complaints on parts being missing and defective. If a part is missing or defective then the product is useless, so this is crucial to keep an eye on. This could be done by issuing more than one part per piece.
With such an organised structure of handling complaints, Playmobil could remain safe and would not be left to bad word of mouth due to complaint as with this method of solving and avoiding a complaint can’t go far. Playmobil must first follow the set of guidelines in order to avoid any unwanted complaints. If a complaint does arise to the company the Playmobil team must then follow the set of procedures in order to locate this problem and use every method they have to solve it.
Task 7:
When a company is known to have operational issues, it means that that