1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
How / when used
This is used to alert the person using the phone to know that another call is waiting for them . you hear a beep and it means that a call is waiting for them. This usually happens when two persons are talking and when another call is coming then you hear a beep and we come to know that another call is waiting for them. 2.Answerphone
Most of the phones have this facility . If the person does not pick up the phone you can leave a message .When the person checks the messages on the phone he can have access to the message by pressing the number 1.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving telephone calls •
The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with). Making calls:
We should ask before making any personal calls .
If you are making a call business purpose then we must know the purpose and the reason for the call . •
We should always tell our name and the name of the organization so the person on the other side may properly. •
Always talk in a friendly And in an professionally manner. Receiving calls:
Answer the call after a very few rings . We should not allow the person to ring for a very long time. •
Greet the caller in a nice manner.
You could answer the call if your colleague is not able to take the call then write down the name ,telephone number and the reason for the call. It is important to give a positive image of yourself and your organization when making and receiving telephone calls . If you present in a negative manner then the customers would not like to talk . A positive image can...
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