Business & Administration Knowledge Questions

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1. Describe what is meant by diversity and why is should be valued.

Diversity can be differences in race, heritage, customs, belief systems, physical appearance and mental capabilities. Diversity should be respected and valued because nobody is completely the same as anyone else, even within the categories above. People tend to reject what is different. Our differences can lead to growth as a society or it can lead to violence and hatred. We must value our diversity in order to work together for the common good of our society.

2. Describe how to treat other people in a way that is sensitive to their needs.

People who have different beliefs or look different to yourself have every right to be treated in the same way you would want to be treated with dignity and respect.

3. Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs.

To treat people in a way that respects their abilities, background, values, customs and beliefs is to be understanding, sympathetic and how you want to be treated.

4. Describe ways in which you can learn from others at work.

If you are new, ask a lot of questions. Why are you doing that? What is the reason for that? Watch and learn. Then ask and repeat what you’ve been shown. You can also shadow colleagues and do what has been shown. Also be respectful of everyone’s contribution to the workplace.

5. Describe the purpose and benefits of maintaining security and confidentially at work.

The purpose of confidentiality is that without it you would leave your company open to loss of trust from its clients, possible prosecution especially under the data protection act and possible loss of sensitive material including prototype designs, costing and customer lists. The benefits are that you’ll have the trust of your clients and maybe future clients from that trust. Also be maintaining security and confidentiality you are ensuring that you do not brace the Data Protection Act.

6. Describe the requirements for security and confidentiality in an organisation.

The requirements for security and confidentiality in an organisation are that there are certain things that need to be secure when in the office and when the office is empty. So when someone is inside the office make sure no confidential documents are lying around, there’s no money out side of the safe and watch for anyone who isn’t part of the office staff and who don’t have a visitors badge. When there is no one in the office all documents should be locked away, the file cabinets should be locked, the safe closed and the doors locked.

7. Describe the legal requirements for security and confidentiality as required.

The legal requirement for security and confidentiality is that it would need to meet the Data Protection Act. Any information should be stored securely whether it is paper-based or electronically. The organisation should have an access to an information policy. Anyone who has information stored about them has access to it on request. The information should not be given to third parties unless there are criminal implications and the courts demand it, or it is with the consent of the person themselves.

8. Describe procedures for dealing with concerns and security and confidentiality in an organisation.

- Identify potential problems
- Identify implications of each problem
- Determine possible preventative measures
- Assign a 'risk factor' to each problem
- Speak to a manager or supervisor

9. Explain the purpose of keeping waste minimum.

The purpose of keeping waste to a minimum is that the more you waste the more you'll need to replace the waste- paper, ink, files, miscellaneous items, that would be wasting money and wasting of the natural resources of which we are running out of.

10. Describe the main causes of waste that may occur in a business environment.

Anyone who uses equipment carelessly, or without knowing what they are...
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