University of Phoenix Axia College
Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital.
In doing this research paper I was able to observe businesses in three different fields. I observed an Electronics Store where the employees were paid on commission, a clothing store that paid their employees an hourly salary and a shipping company that paid its employees an hourly salary.
While visiting the electronics store that paid their employees a commission salary based on their sales, I noticed that the employees were extremely polite and helpful. I was greeted by a lady as soon as I walked in the building. She welcomed me by informing me that they were happy to have me in and they were readily available to assist me with any questions I had. I also noticed that the employees in this company were very knowledgeable and took pride in their appearance as well as the appearance of their store. They were also very aggressive in their efforts to convince me to buy something.
The second establishment I observed was a clothing store that paid their employees an hourly salary. While in this store I noticed that the staff was not as strong with the level of their customer service. They had a greeter at the door that was responsible for greeting customers as they entered the building. The store had a more laid back atmosphere to it and the employees were more focused on folding clothes and packing the shelves instead of assisting the customers and providing customer service.
The third business that I established was a shipping company that pays its employees an hourly salary. The employees in this business were focused on providing excellent customer service while processing transactions in a speedy...