Burgess Case Study

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There were several issues of communication involved with the Burgess Trucking case study. The initial problem starts when Johns received memos sent by the maintenance supervisor regarding extra space needed. *Communication problems: If Johns had read the memos when he received them (a year ago), the company would not have been on such a time restriction and would have had more time to plan out the project more efficiently and economically. Johns disregarded the previous memos that the maintenance supervisor had sent due to trivial details that were easy to ignore because they did not convey the message loud and clear. The urgent memo is what caught Johns attention. Bland then agreed that construction for extra space was needed ASAP but does not press the issue of why Johns waited so long to tell him. They received preliminary bids and all of the bids came in too high and they were all rejected. Bland could not believe that BDI could have been that far off the mark and Johns advised Bland that he saw the specs and approved the design and says to Bland “Why didn’t you say anything then.” Also, BDI suggested changes in heating and ventilation that Johns approved but never told Bland about. *Communication problems: Bland should have addressed why Johns waited so long which could have cleared up communication problems within the company so that it could prevent future problems. Also, Bland approved the design but did not convey that he had any problems with it. This could have been because he may not have understood its full meaning because he is not an architect. John also approved a heating and ventilation change that he did not advise Bland of at the time. It ends up costing an extra $4,000 for redesign to the building. A second round of bids came in and was higher than they anticipated. One contractor came within limits but Bland wanted to take another look at the design and additional modifications. The board members felt that the need for the...
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