Bureaucratic Control Systems

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Bureaucratic Control System
Katie Heatherly
Kaplan University
AB140: Introduction to Management
Theresa Eads
August 14, 2012

Dalman and Lei have a problem that should have never happened. Team leaders were overlooking the employees at each site, and the managers were overlooking the entire crew at each site. Having a control system in place for Sandwich Blitz Inc. will alleviate any future problems that may appear. There are four steps to a control system of which Dalman and Lei need to learn in order for their business to run smoothly. The steps include setting performance standards, measuring performance, comparing performance against the standards and determining deviations, and taking action to correct problems and reinforce success. If this control system is established with Dalman and Lei it will make a remarkable difference to the company.

Setting performance standards for employees will show them what is expected of them. A standard defined in the chapter is the level of expected performance for a given goal (Bateman & Snell, 2009 P297). Putting standards in place for the employees will show them exactly what the goals and procedures are for each department. Performance standards can be set for any level of employee, from frontline employees to upper management. Performance standards need to followed by all within the company, and that includes having common sense to know right from wrong.

Measuring performance is the second step in a control system. In Dalman and Lei’s case I think it is now time to sit and look at each individual employee and their performance in the company. Reading the scenario you see that time was stolen from the company stating hours worked when they were not actually worked. Looking at that makes me think what else is being stolen or taken for granted within the company. Dalman and Lei need to step up now and start getting involved with written reports that would come from the store manager on...
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