Buisness Process Outsourcing

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Research Topic|
Business Processing Outsourcing (BPO)|
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Members:Emad Qureshi – 42Tabindah Khan – 32Harshita Jaiswal – 22Umme Raeesa – 02Sayyada Charania - 12| 6th January 2013|

Acknowledgement

This research project would not have been possible without the support of many people. We wishes to express her gratitude to, Prof. Osaid Koti who was abundantly helpful and offered invaluable assistance, support and guidance. Deepest gratitude is also due to the members of our group, without their knowledge and assistance this study would not have been successful.

Contents
Serial No.| Topic|
1.| Introduction to BPO|
2.| Background of BPO|
3.| Current Scenario|
4.| Challenges Faced by the Indian BPO|
5.| Limitation of Re-Search BPO|
6.| Features of BPO|
7.| Problems of BPO|
8.| Literature View|
9.| Recommendation|
10.| Hypothesis View|
11.| Reference View (Web-Bibliography)|

Introduction
BPO [Business Process Outsourcing] has been the latest mantra in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO is top on their list today. IT services companies are making a quick entry into the BPO space on the strength of their existing set of clients. What is BPO Business Process Outsourcing?

BPO is the process of hiring another company to handle business activities for you. BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as Contact Centre services. The Indian economy has been growing rapidly since the 1990s as a result of the processes of globalization, economic reform and liberalization. Over the past decade, the services sector in particular has witnessed a high rate of growth, most notably in the information technology enabled services (ITES) and business process outsourcing (BPO) segments. 1. India has been a leading destination for the location of offshore services. With a large population of young people, India has been well placed to meet the human resource requirements of a growing outsourcing services industry. 2. India has a vast educated English-speaking workforce with computer skills; indeed, it is estimated that over 167,000 engineering students and approximately 1.5 million graduates are added each year to this young workforce. Low operating and Labour costs and a favorable policy environment are other factors that have contributed to the popularity of India as an outsourcing destination. As a result, numerous new employment opportunities have been created for educated young people, including fresh college graduates and post-graduates. It is estimated that in 2007–08, the information technology-BPO industry will provide direct employment to 2 million people in the country. The tremendous growth of the BPO sector over the past few years has resulted in considerable changes in the lives of its young workforce. While few studies have explored these issues, limited information available from surveys and anecdotal evidence suggests that the BPO sector has had both positive and negative effects on the lives of young adults. Notably, unlike many other industries, the BPO sector provides opportunities for employment at a young age, high disposable incomes and quick promotional avenues. As a result, young professionals in the sector are reaching their career goals and financial targets much earlier than before. At the same time, evidence suggests that young BPO employees are adopting risky sexual behaviors, and...
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