A research to explore customer satisfaction level of customer in context of
Berger Paints Color Bank, Bangladesh.
Md Assad Kibria (ID #0110234)
Mr. Sohel Islam
School of Business
Independent University, Bangladesh
April 30th, 2006.
Dated: April 30th, 2006
Mr. Sohel Islam
School of Business,
Independent University, Bangladesh.
Subject: Submission of internship report
Dear Mr. Sohel,
I, being advised to prepare the internship report on the level of customer satisfaction of
Berger Color Bank customers for the successful completion of my Internship. As was
advised, I have successfully completed my report on “Customers satisfaction level
analysis of Berger Color Bank users”
It gives me immense pleasure to tell you that working on this internship report has given
me a wide range of exposure. To prepare this report, I have faced extensive one to one
interviews with professionals, customers and dealer. It has taught me the value of
patience, and has given me a higher insight on the level of communication in the practical
This report basically gives an overview of the level of customer satisfaction of the Color
Bank users and how different influencing parties can hamper the level of customer
satisfaction. I also had to make recommendation as to how the existing level of
satisfaction could be improved. As this was an actual company project, research was done
on an extensive basis.
It will be a great honor for me if you require me to explain any sort of queries.
Mr. Md. Assad Kibria
ID # 0110234
Preparing this report was both exciting and hard work at the same time, it is for the first
time that I had a real life experience working on an actual company project. I would like
to express my gratitude to Mr. Sohel Islam, internship supervisor,... [continues]
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