There are many different settings relevant within the Health and Social Care Sector. For example you could be placed in a Residential or Nursing home, a Mental Health ward, a Simple Doctores surgery or even a Brain Damage unit. Each of these settings require different skills to enable you to work and care for the patients effectively. I am now going to explore the value of effective and varied types of communication in order to care for and support service users.
Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible care. Provding care to a patient is next to impossible if the patient's needs cannot be clearly stated. Communication eases anxiety of the patient, eliminates more possibilities for mistakes, and lets each party know what is expected of them. Communication enables people to make relationships and develop self-esteem. Poor communication might make a service user feel vulnerable, worthless or emotionally threatened.
Listening is a major aspect of effective communication. It is important to listen actively to a patient before you can respond to them. Listening to a patients needs is crucial in helping you identify their problen and therefore being able to know what to do to help them. There are many different ways of letting a patient know that you are listening to them. It is important to look at them and keep eye-contact, and also making reassuring “uh-hu” or “mmm” noises lets them know you are focusing on what they are saying. You can also ‘paraphrase’ what they say. This is simply repeating back what they have said using different words, this gives the patient the chance to correct you if you have said something wrong.
Another very effect method in effective communication is the use of Paralinguistics. This is...