Bsop587 Course Project 2012

Only available on StudyMode
  • Download(s) : 32
  • Published : January 19, 2013
Open Document
Text Preview
KELLER GRADUATE SCHOOL OF MANAGEMENT
DEVRY UNIVERSITY
King of Prussia Center, PA

WHY BUSINESS ENTITIES MAINTAIN A CONTINUING RELATIONSHIP WITH THEIR CUSTOMERS: An Analysis of Total Quality Management (TQM) Principles.

A PROJECT SUBMITTED TO Professor Brian Mckay INSTRUCTOR FOR BSOP588 MANAGING QUALITY

By Joseph G. Conteh
D40033222
Tel.; 484 942 9976
e-mail: contehjg@yahoo.com

TABLE OF CONTENTS/LIST OF CHARTS

Background of the organization 1 Introduction to the problem 1 Possible quality management initiatives4
Literature review6
3.0 Analysis of the study12
3.1 Management structure of Crystal Clear water company
Freetown, Sierra Leone13
3.2 Quality policies of Crystal Clear water company
Freetown, Sierra Leone13
Mission statement13
Vision13
3.3 Management strategies 15
3.4 Quality successes of Crystal Clear water company
Freetown, Sierra Leone16
3.5 Challenges 17 3.6 Reflections 17 4.0 Conclusion and recommendations 18 References 19 List of Charts

Crystal Clear operational chart 14 The star model ( 7-S Frame work) 15

WHY BUSINESS ENTITIES MAINTAIN A CONTINUING RELATIONSHIP WITH THEIR CUSTOMERS: An Analysis of Total Quality Management (TQM) Principles.

SOLEREX WATER TECHNOLOGIES Inc. CRYSTAL CLEAR WATER COMPANY ,FREETOWN, SIERRA LEONE. 1.0 Background/Overview of organization
Solerex water Technology Inc. formally part of a hotel interior design company since 1986, established itself as a separate organization in 1990. Since its inception it began focusing on marketing its bottled water brand ‘’Crystal Clear.’’ Crystal Clear proved to be successful utilizing reverse osmosis for water purification. It began expanding as a water refilling station network in the Philippines. Growing to over 2,500 franchise stores and expanding to reach other markets in Indonesia, Malaysia. In September 2011, Solerex Water Technologies tied up with Sierra Leone Company Peninsular Innovative group to launch a crystal clear water location in Freetown, capital city of Sierra Leone. Solerex Water Technologies Inc. put their customers first and their commitment to quality product allow them to maintain a large share of the market. 1.1 Introduction to the problem:

The health of a nation depends on the health of its human resource. The quality standard of its food production therefore form the basis of its wealth as the common saying ‘’health is wealth.’’ What prompted this study is the problem underlying some producers of essential goods for not creating impact in society. To address the problem stated above, a successful essential product producing and marketing company whose quality management has resulted to excellence performance in customer care services, 3 overcoming the market, continuing loyalty of staff and society, will be used as a pointer for other producers to follow so that monopoly will not be an end result. The performance...
tracking img