February 28, 2011
The scope of this document is to outline the process and procedures take to ensure the Kudler Fine Foods is in the best position to maintain the Frequent Shopper Rewards program that Smith consulting has put into place. The following document is a tool for Kudler Fine Foods to use to make sure that there is a checks and balances system in place as they move toward expanding the Rewards program and growing their customer base. To complete this task Smith Consulting has compiled a list of criteria to follow based on the technical architecture document.
The first step in the organization of a quality System is to put the people in place to oversee the processes. The first person to implement in this system is the quality manager. The quality manager will be responsible for overseeing the day-to-day task of the quality group. The quality manager will also be responsible for hiring the QA Organizational team. Together this team will be responsible for the Internal and External documents and procedures for the Frequent Shopper Rewards Program. The quality manager will appoint one team member for each of the three store Locations. Independently these three team members will be responsible for the maintenance and updating of the documents at each location. Together the team will work toward an efficient control policy that will ensure that the Kudler Rewards Program is a quality piece of software.
The first set of task will include the procedures of the Quality System. The first step within a quality system is to create and maintain a set of QA documentation. Second will be the documentation of the steps for quality in the frequent shopper program. Third...