The key issues that brought on the wildcat strike was the discomfort of the employees, the imposing power of management, and the impending busy season. The workers have been scared for their jobs already with one in four jobs being cut. The imposing power of management only furthered the discomfort. Coming into the busy season was poor timing because everyone was preparing for that, then a sudden change gave the workers instant power.
What lessons emerge from each perspective and what recommendations would you draw from each in constructing advice?
The lesson that I take away from the employees perspective is that management should consult and ease into new changes rather than force the work force into them. From the perspective of management, I understand that you just want things to be easier and more modern.
Is there one or a combination of perspectives that provide the best way of understanding the swipe card issue?
Combining perspectives of the employees and management will provide the best image of the whole swipe card situation. You have a work force that is already uneasy about their very own job security when management implements a change that would allow them to keep track of their employees. On the other hand, management, just wanted to utilize a new technology that would allow them to manage the workers more efficiently.
What broad conclusions emerge from this analysis?
My analysis of this situation lends to my conclusion that better timing and methods would have easily helped to avoid the situation. Imposing will of management onto an already upset workforce at the start of peak season is a recipe for disaster. That exactly what happened.
Palmer, I, Dunford, R, & Akin, G. (2008). Managing organizational change: a multiple perspectives approach. McGraw-HillIrwin.