“Bridging the Generation Gap”

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Randstad is a recruiting company which is originally Dutch and started to expand into the U.S. Randstad started to hire new sales agents that were of the younger generation and wanted to find a way that will fit in to their company as most of their sales agents were older. Every new sales agent will be assigned to a partner whom will be their guidance until their business has increased. As per the Chief Executive Stef Witteveen, “This set of approach will make the corporate world more approachable, personal”. The approach has increased productivity by sharing responsibilities/cross training from making sales calls to office interviewing potential workers and handling the paperwork. When it comes to the hiring process, the Human Resource department conducts an extensive interview and has the candidate shadowing a sales agent for half a day. There will also be some questions that’ll be asked to the candidate and human resource will look closely how the candidate will respond to the question using “I” or ‘We”. Randstad are looking for candidates who are team players as they will be teaching from their partners. Randstad’s approach to having mix generations (young and older) as partners is a unique approach and yet has been successful for the company as this increases the company’s clientele. 1. Personnel selection decisions typically are based on the fit for one person for one job. In what way does Randstad’s use of partnership teams alter the typical way one might think about selection decisions? The way that Randstad use of partnership teams to alter the typical way one might think about selection decisions is that their sales agents have to have the clear understanding of the company’s culture. In other words, the candidate has to be team oriented as this is the culture of Randstad and they will be partnered with another employee. During the selection of candidates the candidate is tested by the way they answer the questions, using “I” or “We”. This approach...
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