Brd - Telecom Project

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|Business Requirements Document | |Document No: OPJEMS001 | |OPJEMS ONLINE ASSESMENT SYSTEM | |OPJEMS001 |

TABLE OF CONTENTS

1.DOCUMENT PURPOSE6

2.INITIATIVE DESCRIPTION6

2.1.SCOPE6

3.Roles AND Responsibilities6

4.BUSINESS DRIVERS7

4.1.BUSINESS OBJECTIVES & CRITICAL SUCCESS FACTORS7

4.1.1.Strategic Alignment7

4.1.2.Technology7

4.1.3.Time to Market8

4.2.Product / Solution Drivers8

4.2.1.Product / Solution - Key Drivers8

4.2.2.Relationship to Roadmap8

4.2.3.User/Customer Adoption8

4.2.4.User/Customer Retention & Loyalty8

4.2.5.Product /Solution Interaction9

4.2.6.Business Revenue Model9

4.3.Business Driver Metrics9

4.4.Product/Solution Features11

5.User/customer experience DRIVERS13

5.1.USER/CUSTOMER NEEDS13

5.2.Key User/Customer Experience Objectives13

5.3.Targeted Customers and Segments14

5.4.Market Situational Analysis15

5.4.1.Competitive Product Assessment15

5.4.2.Analyst Reviews, User/Customer and Market Expectations16

5.5.User/Customer Experience Outline17

5.5.1.Context of Use18

5.5.2.Customer Telstra Journey/Touchpoints Overview20

5.6.User/Customer Product Experience & Quality21

5.6.1.User/Customer Product Experience Metrics21

5.6.2.Accessibility Guidelines and Metrics22

5.6.3.Service Performance Metrics23

6.Business Requirements26

6.1.SALES CHANNEL (BR.SC)27

6.2.Customer Eligibility (BR.CE)28

6.3.Ordering, Fulfilment & Installation (BR.OFI)28

6.4.CPE (BR.CPE)29

6.5.Customer Adds, Moves & Changes (BR.DM)29

6.6.Customer Experience (BR.CEX)29

6.7.Customer Portal (BR.CP)30

6.8.Authentication (BR.AU)30

6.9.Product/Solution Features (BR.FE)30

6.10.Infrastructure Requirements (BR.IR)31

6.11.Pricing Capability (BR.PC)31

6.12.Billing & Payment (BR.BP)31

6.13.Credit Management (BR.CM)32

6.14.Complaints (BR.CO)32

6.15.Security & Quality (BR.SQ)32

6.16.Assurance (BR.ASS)32

6.17.CQ (BR.CQ)33

6.18.Enterprise Data (BR.ED)33

6.19.Reporting & Analysis (BR.RA)33

6.20.Deployment & Training (BR.DT)34

6.21.Service Level Management (BR.SL)34

6.22.Operations (BR.OP)35

6.23.Documentation (BR.DO)35

6.24.Business Process Requirements (BR.BPR)35

6.25.Other Business Requirements (BR.OBR)35

6.26.Future Business Requirements (BR.FBR)35

7.Business Requirement Assumptions37

8.BUSINESS REQUIREMENT ISSUES37

9.BUSINESS REQUIREMENT RISKS37

10.BUSINESS REQUIREMENT CONSTRAINTS37

11.BUSINESS PROCESS MODEL37

11.1.TPM LEVEL 2 PROCESS IMPACTS38

11.2.As-Is – To-Be Variance Overview38

12.References38

13.ATTACHMENTS38

14.DEFINITIONS38

15.SIGN-OFF40

15.1.COMMENTS41

15.2.Documentation location41

16.DOCUMENT CONTROL SHEET42

17.TEMPLATE CONTROL SHEET43

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