Bpr Information System

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Business process re-engineering (BPR) was found in the early 1990s as a strategy of business management and its focus is to create a new transformation to redesign business processes in order to improve cost, quality and customer services by eliminating operational costs and repetitive old fashioned business processes within organizations. In recent years, as information technology plays an important role in business world, it becomes clear that changes in management process in business due to technology development are significant factor for its business success. Technology nowadays is related to the use of computer systems and other forms of communication technology in the business and it changes the form of consumption to be much more complex and various. As a result, it changes the economic circumstance as well as it increases attention in business process reengineering (BPR) by many companies around the world. In the text book, it compares business process for both purchasing books from physical book store and redesigned process for purchasing books from online book store as an example of business processes. As you can see the chart 1, the process of purchasing books from physical book store requires many steps to complete the purchase depending on the availability of books. Let’s say you can’t find book you want to purchase, you probably have to ask the sales clerk to order the book and wait until it is shipped to the bookstore to pick up. In the meantime, the sales clerk has to order the book and give you a notification when it arrives. However, the redesigned process in chart 2, it is much simpler that you skip many steps in process to purchase the book. When comparing those two, with the redesigned process, consumers can save their time for traveling to the book store and going through complex time consuming steps. At the same time, the company doesn’t have to offer customer service by spending money. As you can see, BPR can be used in business in much...
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