2)What examples of the major types of buying situations do you see in the case? Discuss the implications of each in terms of marketing strategy. Boeing design a new plane which is customer want, and Boeing got many orders in a short time, but they delayed the order, Boeing could not give the plane that customer ordered on time, and the delay is at least over 15 month. Boeing’s marketing strategy is good, they find the produce that customer want, and they can get order very soon, but they ignore the process of production, that’s why they delay the order so long time.
3)Discuss the customer buying process for a Boeing airplane. In what major ways does this process differ from the buying process a passenger might go through in choosing an airplane.
The buying process are eight stages: problem recognition, general need description, product specification, supplier search, proposal solicitation, supplier selection, order-routine specification, and performance review. The reason for passenger choose an airplane could be how comfortable of this plane, how is the quality of the service, and the price of ticket.
4)What marketing recommendations would you make to McNerney as he continues to try to resolve the problems with the 787 Dreamliner program? Reputation is most important in business in the world, if a manufacture delay the order too many times, then his reputation is failed, then the customer don’t have any loyalty in this company. The recommendation for McNerney is make sure the process of production is no problem for all the order before...