It was a case of worst possible timing as BlackBerry maker Research In Motion (RIM) confirmed it had suffered a significant outage across Europe on Friday morning, just as the iPhone 5 was launching to the now familiar queues in Apple stores around the world. Vodafone customers across Europe, the Middle East and Africa experienced difficulties with BlackBerry Messenger, email and the internet for more than four hours from 8am (BST), with owner RIM admitting that difficulties with its smartphone continued until about 12.30pm.
The company tweeted: "Some users in Europe, Middle East and Africa were experiencing issues with their BlackBerry service." And an hour later it tweeted again: "They were investigating and apologise for any inconvenience." Service was fully restored about 12.30pm, four-and-a-half hours after the BlackBerry service went down, the company said. BlackBerry has confirmed that users in Europe, the Middle East and Africa were being affected.
The server problems in the previous crash, which caused millions of users to lose service for three days, began in BlackBerry's EMEA region before spreading worldwide. “They were currently experiencing a BlackBerry service issue impacting some users in Europe, Middle East & Africa. All relevant support teams were working to resolve the issue. They apologize to any customers who may be affected,” said a RIM statement. BlackBerry users were facing a new wave of disruptions to their smartphone service. It comes after a hardware failure left millions of people unable to access email, surf the web or use BlackBerry Messenger over three days in October last year. Last year's problems were caused by the failure of a dual redundant high capacity course switch designed to protect BlackBerry's infrastructure. Here are few more problems BlackBerry Services (Roaming Relay)
Impact: Some US and LATAM users
Some users may experience delays when using services such as emails, BBM and Browsing....