Bjb Manufacturing Company Quality Management Supplier Alliance Metrics

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Part 4: BJB Manufacturing Company Quality Management Supplier Alliance Metrics Week 5
MGT / 420
November 14, 2012
Shiva Shrestha
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BJB Manufacturing Company produces high-end compact disc (CD) changers for the automobile aftermarket, which at this time has no quality program. The president of BJB wants his company to become the premier producer of high-end CD changers for the new car and aftermarket segments of the overall market. It is important to note that BJB is attempting to penetrate a new market segment in doing this. The leadership of BJB must ascertain the precise quality requirements of all new car manufacturers. The chairman of the strategic planning committee has designated five members of the committee to serve as a task force for submission of recommendations to revise the strategic plan. BJB must also insure that all vendors/suppliers are cognizant of the quality standards of BJB and the new car manufacturers. Task force mission

As the need for newer technology and the biggest and brightest products are growing, more capacity and better sound quality are two key factors when considering car stereo equipment. By combining both the new car and aftermarket products we will cover a great segment of the population that no other company of this time can match. Maintaining our high standard of quality will ensure that not only are our products the best and most sought after, it will also keep operating costs and warranty repairs at a minimum benefiting the company greatly. Stakeholders

The company will need to produce a product that is durable, high quality and also marketable. Effective quality control is essential to ensure that all of these standards are met. Penetrating a new market segment is always a hard task to do however our product is not only sought after it is in high demand as technology in cars is constantly moving forward and the demand for a unique selling point is at its highest. The stakeholders for BJB are out customers, suppliers, owners, and investors. The customers are the car manufacturers that rely on our product, the suppliers are companies that BJB buys the infrastructure parts from, the owners are the stockholders and investors of the company. Providing this unique quality item to the customer will ensure the continued business as well as improve the quality of our name in the industry. The needs of the customer are paramount when developing and setting the quality standard. Customers are looking for a product that will hold multiple CD’s, perform the changing operation smoothly and efficiently as well as a great sound quality. Aftermarket products are just as important to the customers as standard equipment on new cars. Equipment that will be placed in new cars must be styled to meet the interior design of the new car and have the same performance as an aftermarket piece all while maintaining a price that can remain competitive in the marketplace. Aftermarket products must be a little more stylish and meet the standards of the stock ones with a few extra options to entice the customers to purchase ours over the competitions. Product and Needs

When it comes to product and needs, BJB will require a standardized CD changer model and components that will transcend automobile makes and models. The company envisions producing a model that can be used in several brand name automobiles such as Fords, General Motors, Toyota, Honda, and Dodge, essentially serving the entire aftermarket industry. Additionally, standardized installation tools are also a requirement. User friendly installations Instructions with emphasis on safe installment measures are a primary focal point for the company. Consumers who own high-end compact disc changers generally anticipate additional amplifier and base capabilities in their systems, which the company will also provide. A high-end...
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