THE KEY TO WHAT EMPLOYEE
VALUE
MD FARISHZAN BIN ISMAIL
NORMAN SHAH BIN MAT RADZI
WAN NUR SAIDAH BINTI WAN MOHD ZAINUDIN
MAHIRAH ATIQAH BINTI MOHD LOT
OVERVIEW OF BIG BISON RESORTS CASE
STUDY: FINDING EMPLOYEE VALUE
Frank Schuman, vice president of human resource heard laughter from CEO Janette
Briggs room
CEO share about her great adventure in TV land which give an eye opening to her
Her doubt whether
Employee of The
Month help to improve performance or lower turnover
Issues on how to keep employee working hard as they do without leaving and burnout What are the reinforcement use in Big
Bison Resorts “Employee Of The Month” program ?
e v i t i t s n o e P em c r o f n i Re
The Big Bison Resorts applying a positive consequences that increases the likelihood that employee will repeat behavior that led on.
1. The appreciation as a top performer Employee of the
Months – A tool
/program use to lead the employee getting better with their job
2. The premium parking space 3. A frame photo posted in the lobby of resort.
Principles Of Reinforcement
By managing rewards and punishment effectively
• Manager must identify which kind behavior employee reinforce and discourage.
• Which reward deserve for the employee in achieving big bison resort goals.
How To Get Input From Employees
Survey/
Feedback
Online Idea
Mentor-Mentee
Program
Front line with customer Why
Employees
Data
Important
Employees implement the policy/process
Employees also customer Improve work satisfaction/ creativity
Employees feel they part the of company Impact
Getting Data
From
Employees
In long run, company performance and value will increase
Reduce absenteeism/ turnover
How would Big Bison’s employees perceive the equity of the “Employee Of The Month” program?
Employee Outcomes /Inputs =
Others employee Outcomes/
Input
Satisfaction
Employee Outcomes /Inputs
= Others employee
Outcomes/ Input
Dissatisfaction
The fairness when choosing
“Employee of the Month”
How to make the job more motivating for employees?
Extrinsic reward
Tangible rewards given by the managers - bonus, promotion, salary increase, special award, benefits.
Intrinsic reward
Psychological rewards
- self-motivated, satisfaction, meaningfull,, pride, proud.
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