Beverage Service Training Program for Servers
Beverage service industry is typically defined as a part of the hospitality industry. The training program coaches the servers to welcome customers, take drink orders, and serve drinks in a competent manner. The graceful behavior of beverage servers is extremely valuable because they are the frontline representatives of the restaurant/ hotel. Although, no hard core education or training is necessary for this industry, yet the development of a planned training module is essential. The basic etiquettes, which are essential for this industry, can be imbibed by various training approaches (Hickey and Cichy, 2011) Training Methods
In the beverage serving industry, customer is the central focus. Therefore, it is vital to serve him in the best possible manner. In this whole act, server is the crucial element of dining service, so that there is implementation of diverse training modules. There is a bifurcation of training modules in two categories:
Off-the-job and On-the-job training modules
Off-the-job Training: This training module entails classroom training. This training requires extra devotion from the server in gaining training. Different types of training methods in this module are: Classroom Lectures: This training includes lecture delivery on topics related to curriculum of the training module. It is beneficial because the instructor provides first-hand information to the servers and servers get proper guideline to follow. The instructor will provide information to serve glass or place the tray. One more benefit of this technique is that, in case of any mystification, the server can ask immediately (Hickey and Cichy, 2011) Role Plays: It is the most widely used training method, as it inculcates the grounding of real time situations. In this, the server experiences different hypothetical situations and prepares himself to react in the most efficient manner (Danziger, and Dunkle, 2005) On-the-job...
Please join StudyMode to read the full document