February 21, 2013
2342 Magnolia Road
Florence SC, 24673
On Saturday February 5, 2013 we organized a birthday party of my brother and all his college friends were invited. I chose to arrange a party in your restaurant as I heard the food service at your place is authentic and the food is tasty but for my surprise the food served was pathetic. Initially, the guests were supposed to get soup as starter but the starter didn’t come till the dinner time. The guests were upset. After telling the waiters for several times finally we got the soup served to the guests but for my shock it was cold and tasteless. It was my brother’s 20th birthday and we were in very high spirits to enjoy the day with his friends and some of my family members but because of the food everything was ruined. The dinner served was also cold and they could not serve the dishes which we had ordered 2 days before hand so that there were no confusions. But the manger seemed ignorant about the whole episode and I felt humiliated in front of my guest. Even my brother was really unhappy about the whole function. We ordered both non vegetarian and vegetarian food but they did not provide us with vegetarian dishes. Some of the guest had to leave without food. The only good thing about your restaurant was the customer service as the waiters were very patient and were listening to all our complaints. I am very disappointed with the food provided at Sonny’s birthday gathering and hope that in future you will maintain good standards. I think you own my entire dinner party a free meal. If you need to contact me you can do so at 843-342-7593 between the hours of 10 am and 7pm.
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