Behavior Question List

Topics: Decision making, Problem solving, Goal Pages: 19 (7713 words) Published: March 1, 2011
Typical Behavioral Interview Questions by Category
**Redundancy is evident to reveal the different WAYS questions can be asked.

Coping with stressful situations and interpersonal conflicts 1. Tell me about a time when you had to cope with strict deadlines or time demands. Give me an example. 2. Give me an example of a time at work when you had to deal with unreasonable expectations of you. What parts of your behavior were mature and immature? 3. When have you had to cope with the anger or hostility of another person? Be specific. 4. It is not unusual to be in a setting at work that will be physically demanding or hazardous. Tell me about a time when you were able to do a job in spite of difficult conditions. 5. Sooner or later we all deal with interpersonal conflict or personal rejection at work. Give me an example of a time when you had to cope with these demands 6. Tell me about a high stress situation when it was desirable for you to keep a positive attitude. What happened? 7. Describe a high pressure situation you had to handle at work. Tell me what happened, who was involved, and what you did in terms of problem solving. 8. Give me an example of a time when another person really tried your patience. Specifically, talk about a time when you were angry or frustrated and felt like attacking the other person. 9. Describe a time when you were faced with problems or stresses at work that tested your coping skills. What did you do? 10. Describe the worst customer or coworker you have ever had and tell me how you dealt with him or her. 11. Tell me about a situation in the past year in which you had to deal with a very upset customer or coworker. 12. Tell me about the last time you had to smooth over a disagreement between two other people. What was the end result? 13. Describe the last time you confronted a peer about something he/she did that bothered you. What were the circumstances? After realizing the problem, how long did you wait to confront the peer? What did you do? How did you feel about it afterwards? 14. Tell me about the most difficult or uncooperative person you had to work with lately. say to resolve the situation? What was the outcome? What did you do or

15. Tell me about a team member from whom it was tough to gain cooperation. How did you handle the situation? 16. Tell me about a time when you handled a conflict you were having with a parent/friend/boss/peer/direct report. 17. Tell me about a time when you handled an arrogant person or one who made you angry. 18. What is your typical way of dealing with conflict? Give me an example. 19. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). 20. Tell me about a time when you brought two reluctant people or groups together.

Motivating others and Leadership skills
1. Give me an example of a time when you used facts and reason to persuade another person to takeaction. Be specific. 2. Even though the use of authority in a leadership role is not popular, it IS necessary in some situations. Give me and example of some situation when you used your authority to influence another individual. Be specific. 3. Organizations are built on the principle of delegation. Give me an example of the greatest success you ever had in the use of delegation. Take time to think of the best example you can and be specific in describing it. 4. Instead of simply using authority to influence another individual, it is sometimes desirable to lead other persons by setting a positive example for them to follow. Describe a work situation when yourexample served as a model for others. 5. Being able to change another person's behavior is both a skill and a responsibility. Tell me about a time when you were successful in this area-what kind of payoffs accrued to yourself, the other individual,and the organization? 6. Individuals vary in their abilities to use power or persuasion to...
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