Basic Principle in verbal and non verbal Communication
One of the most important skills of a leader in a company is that he or she knows how to communicate well. Communication skills are essential in today’s competitive environment, and a company with good communication flow will achieve advantages such as stronger business relationships, increased productivity and quicker problem solving. The characteristics of an effective message is that it provides the practical information the receiver need, that it is concrete and clear about expectations and responsibility and that it is easy to read and understand. We have two types of communication, non-verbal and verbal. Verbal communication requires a language and includes face-to-face conversations, texts, e-mails, letters, reports, meetings. Non-verbal communication is the process of sending and receiving information intentionally and unintentionally, without using language. Non-verbal signals can strengthen or weaken a verbal message, and therefore it is important to pay attention to it, as it can enhance your ability to communicate successfully. It is important to keep in mind that non-verbal signals can vary widely from one culture to another. Non-verbal communication can be facial expressions, gestures and postures, vocal characteristics, personal appearance, touch and use of time and space. In both verbal and non-verbal communication, the message will go through what we call the communication process. It starts with the sender having an Idea about what he or she wants to communicate, and is completed when the receiver gives the sender some sort of feedback( fig. 1). So, first the sender has an idea, and wants to communicate something. Then he or she has to pick the code that will fit the message and that will allow the receiver to understand. The sender is obviously responsible for choosing a code that will best carry the message and reach the receiver. For example, when a mother wants her child to do...
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