What barriers to effective communication do you detect in this case? 2
Perception barrier 2
Personal barrier 3
Information overload / Work overload 3
Gender barrier 4
Language barrier - Ambiguity 4
Is anyone wrong in this situation? By what other means could Randell have requested the information from Tom Ballard? What do you think of Tom Ballard’s reaction? Why? 6
Tom Ballard 6
Leigh Randall 7
While communicating information vertically up or down the organization does not present a major problem, why is horizontal communication more difficult to attain? Give your recommendations to improve communication in this organization. 8
Horizontal communication 8
What barriers to effective communication do you detect in this case?
Communication means "Any act by which one person gives to or receives from another person’s information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes."
(National Joint Committee for the Communicative Needs of Persons with Severe Disabilities, 1992, p. 2)
Communication barriers in the given case
* Perception barrier
* Personal barrier
* Information overload / Work overload
* Gender barrier
* Language barrier
* Communication channel
“Perception barrier is the process of receiving information about and making sense of the world around us.”(S.L Mcshane.2006, p.86)
Perhaps Tom dislikes Randell. It is implied in his statement. It is true that Tom also had ideas to upgrade the system and Kent is also said to be aware of it. (“You know I’ve also had ideas on how to improve the system for quite some time.”) So Tom was adamant in his opinion on changes to the system.... [continues]
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