Barnes and Noble Strategic Audit

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Strategic Analysis: Barnes & Noble
Executive Summary

Barnes & Noble is a key player in the Book Retail Industry. This mature industry has been experiencing slow growth over the last several years, much slower than overall retail sales. Barriers to entry into this industry are quite high, and suppliers have modest influence over booksellers. The introduction of the Internet has brought about many changes to this industry. It has increased rivalry, buyer power, and substitutes. Spending time "surfing the net" is one of many substitutes to reading books nowadays. Other technological advances, such as VCR's and video games, have replaced time otherwise spent reading. Buyers have greater influence over the industry, because they have more buying options and faster price comparison ability.

In order to remain competitive in the market, it is necessary to not only understand the book industry as a whole, but to know what your competitors objectives are in the market. Two of Barnes & Noble's largest competitors are Borders Group, Inc. and, whose strategies are profiled in the paper.

Barnes & Noble is the largest bookstore chain in the world. In 1997, they expanded their services to customers by launching their website. Barnes & Noble's brand name has superior brand recognition, which is a key factor in attracting customers to both their brick and mortar stores and their website. The Company leads book retailing with a "community store" concept that offers a comprehensive title base, a café, a children's section, a music department and ongoing events, such as author appearances and children's activities.

Barnes & Noble's current strategy is to increase its share of the consumer book market, as well as to increase the size of the market. In order to do this, the brick and mortar stores will continue to maintain close proximity to their customers. Visibility, access, parking, and high traffic areas are among the top priorities when choosing new locations. Its brick and mortar stores will continue to maintain close proximity to their customers through rigid location criteria. Continual efforts are planned for improvement to the design, layout and navigation of the website. Expanded product offerings for the website and strong alliances are also a key part of their strategy.

Recommendations for Barnes & Noble include leveraging their brand name and capitalization of its strength of distribution capabilities. Using the name and the physical stores may allow Barnes & Noble to align the brick and mortar business with its online business and ultimately create additional brand loyalty. In addition, relying on Barnes & Noble's core capability in distribution will allow for enhanced customer satisfaction through faster product delivery times.

Table of Contents

Table of ContentsI
Retail Book Industry AnalysisII
-Buyer PowerV
-Supplier PowerV

Competitor AnalysisVI
-Borders Group Inc.VI

Firm AnalysisXII
-Sources of Competitive AdvantageXIV


In order to analyze an industry, it is important to determine where it is in the industry life cycle. During the 1970's and 1980's, the book retail industry was expanding at a phenomenal rate. New stores were opening and growing into markets previously not served by any bookstore. Throughout this boom period, the number of new books published each year grew, new authors increasingly found their way into print, and profit for publishers rose in robust percentages. In the mid-1990's, the book retail industry began evolving into the maturity stage of the industry life cycle....
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