COMMUNICATION FOR STUDENTS ON PLACEMENT
Efective communication is where a message is sent and recieved with little distortion.If your message has not been understood clearly this causes a barrier to communication. This can be caused by a number of things these can be physical, phscological or natural. In many circumstances non-verbal communication can help to improve effective communication and overcome some of the barriers. One of the best ways to do this is by using eye contact: it shows that you are in interested in others and will help your credibility, as well as improving effective communication. Facial expressions are also good for messages for example, smiling helps people to react in your favour and want to listen to you. Gestures can improve communication, gestures help others to understand what you are saying (e.g., pointing to a toilet door can show people the way to the toilet) gestures can also make people more interested in what you are saying Body postures can express a great deal of communication you communicate by the way you talk and move. For example, leaning forward shows you are interested and others find you more approachable, whereas looking away as you speak with your body faced in the opposite direction to others can indicates a lack of respect or interest. Do not forget how important listening is in communication, communication is about the ideas and information passed and received by you and others. Active listening is one of the best ways of overcoming the barriers to communication. Communication can be blocked by alot of things 3 of the main ways are if 1. The reciever cannot hear/see or recieve the message.
2. If the reciever cannot make sence of the message.
3. The message is missunderstood.
* Encoding Barriers is selecting and arranging symbols to represent a message which will require good skills and knowledge. Barriers listed below can get in the way of effective messages. * Lack of Sensitivity to Receiver When a message is not altered correctly for its receiver it can cause a breakdown in communication. If you know what the receiver needs, their background, their knowledge of the subject and their language skills this will help you achieve successful message being sent. For example if a customer is angry, a good way to respond may be just to listen to the person, show empathy so you will be able to get the information that you need * Lack of Basic Communication Skills. The listener is less likely to understand the message if you have trouble choosing the correct words needed you will have to ensure the language is correct for the message to be understood. * Insufficient Knowledge of the Subject. If the sender misses out an important part of the information because they do not have the knowledge of the subject you are discussing the listener will likely receive an unclear or mixed message. To overcome this ensure that you have all the knowledge needed when talking to a service user about a specific subject. * Information Overload. If you send a message with too much information a barrier may be caused because the person receiving the message may feel that you talk too fast for them to recognise the message in full. Using the correct speed will allow the listener to take in what is being said and respond if necessary rather than trying to remember what was said and getting confused.
* Emotional Interference. An emotional user may not be able to communicate well. If someone is angry, hostile, resentful, joyful, or fearful, they may be concentrating more on their emotions than what has been said to them. To overcome this try using empathy(empathy is to put yourself in the users position and try imagine how you would feel in that position),also ensure that you leave enough time for pauses in between what you are saying so it allows the user to talk if they want to. * Transmitting Barriers: Things that get in...