Baque-Manalang Dental Clinic Online Reservation

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CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
Introduction
The use of online services nowadays becomes more necessary in the various fields. It is because of the advantage and useful effects to many people when it comes to online reservation because our society is facing rapid growths of need, availability and development of different commercial web-based application. The online reservation services differ from the traditional mode in the capacity to provide services regardless of temporal and spatial constraints. They are also different from traditional interpersonal services that are delivered face-to-face. It allows persons to employ Information Technology without being tied to a single location. This technology enables users to access the site at any time in any location. A suitable use of the online reservation services and wireless technology allows new application, management and reservation for dental clinic via online services. The objective of online reservation is to reduce the effort and the time for the customers to set appointment and to receive services and improved the reservation validation efficiency. Background of the study

Baque-Manalang Clinic is a dental clinic located at Hilario St., Ligtasan, Tarlac, Tarlac. It is owned by Dr. Eillen B. Manalang, DMD, established since 1992. The said clinic is operated by one dentist, two dental assistants, one dental photographer, four front desk staff, and one dental technician. It offers teeth maintenance, enhancement techniques and cosmetic dentistry services. The clinic’s operating hours is 8:00 AM to 5:00 PM on weekdays and 10:00 AM to 5:00 PM on Saturdays. Daily they are accommodating an estimated 15 to 20 patients from Tarlac and nearby provinces. Despite its popularity, the said clinic is still using traditional reservation system. Statement of the Objective

Despite its popularity, the said dental clinic is still using traditional reservation system which is time consuming and prone to problems like long waiting line and crowded queue. So in line with it, the following objectives are enumerated to cognate the problems. Specifically, it aims to accomplish the following:

1. To design and develop an online reservation system that aims to strengthen the weakness found in existing traditional reservation system. 2. To validate the developed system in terms of:

3.1. Effectiveness and efficiency
3.2. User friendliness
3.3. Security of data
3. To determine the proposed system feasible through Cost Benefits Analysis. Scope of the Study
The scope of this study will focus on the patients, who will use the system to make the appointment via online service. The prototype can be used by the staff and dentist to manage the appointment for the dental clinic via online system for those who would like to set an appointment anytime, anywhere. This study is mainly focused on providing a website for Baque – Manalang Dental Clinic. The said website includes: * Online reservation or scheduling exclusively for registered patients. * Clinic information – address, site map, profile of dentist, etc. * List and price of services offered and the time allotted for services to be consumed. * Services-directory where the patients can view the information about the preferred service to take. * Information and tips on how to prevent dental problems. Delimitations

The proponents limit this study for Baque – Manalang Dental Clinic only. Only current patients with previous transactions are given with accounts for the online reservation system. Only trained personnel can conduct the site maintenance of the proposed system. Significance of the Study

This study is viewed to be valuable to following:
Clinic. The proposed system will simplify and automate the clinic task inline with reservation to provide the clients with better service. Dentist and Staff. The proposed system will help the dentist easily identify the patients as scheduled...
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