Automotive Warranty Management

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Automotive Warranty Management

1. Introduction
Automotive Warranty Management is key to ensure long term customer satisfaction while minimizing warranty cost and accruals. Early failure detection and effective problem solving allow rapid market introduction of robust products. AWM helps to develop deep understanding of warranty processes and close relationship between OEMs and Tier 1 system suppliers. Accurate performance reporting and efficient claims data analysis help to identify priorities in warranty exposure. Acting in a network of partnership and professional support, AWM rapidly integrates engineering and management skills into quality, design, manufacturing, procurement and finance organization. AWM provides experience from 15 years of automotive program and warranty management with European OEMs and Tier 1 suppliers. Available with flexible engineering resources, AWM can demonstrate savings of 10 times ROI or more.

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contact@awm-online.net

Website :

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Automotive Warranty Management

2. Warranty Process Flowchart
« Customer Claim » (Dealer)

Repair Cost

Claims Data

Defective Parts

Negociation

Analysis

Invoice
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Problem Solving & Continuous Improvement
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Automotive Warranty Management

3. Scope of Work
Case Study I : Warranty Data Management

Case Study II : Product / Process Improvement Case Study III : Efficient Warranty Parts Analysis Case Study IV : Robust Product Development Case Study V : Accurate Warranty Cost Analysis

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Email to :

contact@awm-online.net

Website :

www.awm-online.net

Copyright protected 2008

SaferSystems

Automotive Warranty Management

Case Study I :

Warranty Data Management
2 weeks 4 weeks 2 weeks 2 weeks 2 weeks 2 weeks

Phase 1 : Identify available sources of customer warranty data Phase 2 : Develop process of regular data transfer with OEMs Phase 3 : Identify IT database solution and support implementation Phase 4 : Develop standard codings for failure modes and symptoms Phase 5 : Develop standard trend charts and business scorecards Phase 6 : Visualize warranty cost and risk reduction

⇒ Early warning of new failures ⇒ Standardized information charts

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Email to :

contact@awm-online.net

Website :

www.awm-online.net

Copyright protected 2008

SaferSystems

Automotive Warranty Management

Case Study II :

Product/Process Improvement
4 weeks 4 weeks 1 week 1+1 weeks 2 weeks 1 week

Phase 1 : Identify and quantify warranty failure modes and root cause Phase 2 : Develop containment and countermeasures Phase 3 : Process review to identify corrective actions Phase 4 : Implementation of corrective actions Phase 5 : Measure effectiveness Phase 6 : Visualise cost savings

⇒ Reduce warranty risk ⇒ Improve product robustness

7

Email to :

contact@awm-online.net

Website :

www.awm-online.net

Copyright protected 2008

SaferSystems

Automotive Warranty Management

Case Study III :

Warranty Parts Analyis
2 weeks 2 weeks 1 week 1 week 1 week 1 week

Phase 1 : Train warranty personnal on OEM processes Phase 2 : Improve efficiency of parts analysis Phase 3 : Ensure accurate root cause identification Phase 4 : Utilize OEM data to understand trends and new failures Phase 5 : Support technical liability negotiation Phase 6 : Verify correctness of warranty invoices

⇒ Protect from warranty exposure ⇒ Rapid identification of new failures

8

Email to :

contact@awm-online.net

Website :

www.awm-online.net

Copyright protected 2008

SaferSystems

Automotive Warranty Management

Case Study IV :

Robust Product Development
2 weeks 1 week

Phase 1 : Assess manufacturing readiness of new products Phase 2 : Organize program team reviews for DV/PV completion Phase 3 :...
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