"When the ATD consultants joined TFS, the administration of our finance portfolio was outsourced to Black Horse, a subsidiary of Lloyds TSB Bank. We had decided to bring this part of our business in-house and were looking for someone to lead the effort to convert our retail customer data from the Black Horse systems to our own.
The ATD consultants came to us highly recommended for their extensive knowledge and experience of similar conversions within the motor finance industry. We therefore expected a high quality outcome, but were nevertheless surprised by the excellent job that they did.
During the two years that the ATD consultants were with us, they delivered outstanding results. Their structured approach and attention to detail ensured that the specification, development and testing of the conversion was meticulous. The conversion event, a "big bang", took place according to schedule, and 100% of nearly 80,000 contracts were successfully loaded into the contract management system. We have subsequently had very few issues with the quality of the converted data and have been able to cope well with the tremendous increase in business volumes.
It is a great testament to the quality of the work performed by the ATD consultants that in a recent review of our insourcing project, the Board of Management of TFS recognised the retail conversion as a major success." http://www.attentiontodata.com/case_studies.htm, Copyright © 2004 ATD Data Solutions Limited. All Rights Reserved Columbia Project: Use of Software to Achieve Competitive Advantage AUTOMOBILES: TOYOTA MOTOR CORPORATION
Gaining and Sustaining Long-term Advantage Through Information Technology
Case Prepared By
William V. Rapp
The College of International Relations
914-945-0630 (Fax: 914-923-1416; 011-81-75-466-1214)
SOFTWARE AS A TOOL OF COMPETITIVE ADVANTAGE:
1 Introduction: Objectives of this Benchmarking Study . .3 2 Approach: Methodology and Questions ....9 3 Introduction to Case . 10 4 The Industry Context: The Japanese and Global Automobile Industries .10 5 Toyota's Multi-faceted...